CareBridge Perth Privacy Policy

1. What Information We Collect Through the Website

Contact and enquiry forms. When you submit a contact form, book a triage call, or send us an email, we collect your name, your email address, and any information you choose to include in your message.

Free download forms. When you download a free resource, such as the Pelvic Pain GP Prep Pack, we collect your first name, your email address, and optional responses to any questions asked in the form.

Website usage data. Our website may collect standard analytics data, including pages visited, time spent, browser and device type, referring website or search term, and IP address. This is not linked to identity.

2. Why We Collect It

We collect this information to:

• Respond to your enquiry or service request.
• Deliver free resources you have requested.
• Send you follow-up information about the resource you downloaded, with the option to unsubscribe at any time.
• Understand how people find and use our website so we can improve it.

We do not collect personal information unless you have provided it to us directly.

3. How We Store It

Information submitted through the website is stored in:

• Our email system, such as Google Workspace or an equivalent provider.
• Our email marketing platform, if you have subscribed to updates.
• Our secure client management records, for enquiries that lead to paid engagements.

All platforms we use employ industry-standard security measures, including encryption at rest and in transit.

4. Who We Share It With

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information only with service providers who help us operate the website and deliver emails, and only to the extent necessary for that purpose, or where required or authorised by law.

If you become a paid client, additional privacy protections apply under the separate Privacy Notice and Authority to Communicate document, which you will be asked to sign before work commences.

5. Email Communications

If you download a free resource or subscribe to updates, you may receive a short follow-up email series from CareBridge Perth. Every email includes an unsubscribe link. You may opt out at any time.

We do not send unsolicited marketing emails.

6. Overseas Storage

Some platforms we use, including email, cloud storage, and email marketing services, may store data on servers outside Australia. We use reputable providers that comply with internationally recognised security standards.

By using our website or submitting a form, you consent to this overseas storage.

7. Your Rights

You have the right to:

• Ask what personal information we hold about you.
• Request correction of information that is inaccurate or out of date.
• Request that we delete information we hold about you, subject to any legal obligation to retain it.
• Withdraw consent for email communications at any time using the unsubscribe link.

To exercise any of these rights, contact us at hello@carebridgeperth.com.

8. Complaints About How We Handle Your Information

If you believe we have handled your personal information in breach of the Australian Privacy Principles, please contact us first at hello@carebridgeperth.com. We will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

• Website: www.oaic.gov.au
• Phone: 1300 363 992

9. Contact Us

For privacy questions, access requests, corrections, or complaints, please contact CareBridge Perth directly.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available at carebridgeperth.com/privacy. Material changes will be noted at the top of the policy with the date of update.

Last updated: June 2026